Job Description
Join our award-winning support team as a Night Shift Customer Service Representative in Atlanta! We're seeking empathetic professionals to deliver exceptional service while our clients sleep. This is your chance to launch a rewarding career with competitive pay, comprehensive benefits, and immediate start opportunities. Work in a modern downtown facility with free parking and flexible scheduling options. No weekends required!
Responsibilities
- Handle inbound/outbound calls, emails, and chats for high-profile clients
- Resolve billing inquiries and technical issues with precision
- Document all interactions in our CRM system with 100% accuracy
- Collaborate with cross-functional teams to escalate complex cases
- Maintain service level targets above 95% customer satisfaction
- Participate in ongoing training to master new products
Qualifications
- 1+ years customer service or call center experience
- Exceptional written and verbal communication skills
- Ability to work independently during overnight hours (10 PM - 6 AM)
- Proficiency with Microsoft Office and CRM platforms
- High school diploma or equivalent required
- Flexibility to work weekends during peak seasons
- Passion for helping others in high-pressure situations