Job Description
Are you ready to launch a rewarding career in customer service? Horizon Contact Solutions is currently hiring enthusiastic and reliable Night Shift Representatives in Indianapolis, Indiana. We offer competitive pay, comprehensive benefits, and a paid training program for all new hires, so no prior experience is required.
Join our dynamic team and help our clients deliver exceptional service to their customers. We value integrity, communication, and a positive attitude. If you are looking for a stable job with room for growth, this is the opportunity for you.
Why Join Us?
- Competitive Pay: Earn between $18.00 and $22.00 per hour based on experience.
- Paid Training: We invest in our employees with a comprehensive training program at no cost to you.
- Flexible Schedules: Night shift availability with shift differentials.
- Benefits: Health, dental, and vision insurance available for full-time employees.
Responsibilities
- Handle a high volume of inbound and outbound customer calls professionally and efficiently.
- Resolve customer inquiries, complaints, and technical issues with patience and accuracy.
- Document all customer interactions and transactions accurately in the CRM system.
- Identify and assess customers' needs to achieve satisfaction.
- Build sustainable relationships and trust with customer accounts through open and interactive communication.
- Stay up-to-date with product knowledge and company policies.
Qualifications
- High school diploma or GED equivalent required.
- Must be at least 18 years of age.
- Must have reliable high-speed internet and a quiet workspace.
- Ability to work a flexible night shift schedule, including weekends and holidays.
- Strong verbal communication and active listening skills.
- Proficiency with computers and typing accuracy.
- Previous call center or customer service experience is a plus but not required.