Job Description
Join GlobalConnect Solutions' award-winning customer service team in Milwaukee! We're hosting an exclusive hiring event for Night Shift Customer Service Representatives to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive benefits, and a supportive team environment while serving as the first point of contact for our valued customers. This role offers growth opportunities and stability in a thriving industry.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve customer issues using CRM tools while maintaining high satisfaction metrics
- Document interactions accurately in our ticketing system for quality assurance
- Collaborate with cross-functional teams to escalate complex issues effectively
- Meet/exceed performance targets including call quality and resolution times
- Participate in ongoing training to enhance product knowledge and service skills
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years customer service or call center experience
- Strong typing skills (40+ WPM) and proficiency with Microsoft Office
- Exceptional communication skills in English; bilingual candidates encouraged
- Ability to work flexible schedule including weekends/holidays
- Proven problem-solving abilities and emotional intelligence
- Pass background check and pre-employment drug screen