Job Description
Are you looking for a rewarding career with immediate opportunities? Apex Support Solutions is currently hiring dedicated Customer Service Representatives to join our thriving team. We are specifically looking for candidates available for night shifts in New York and Ohio.
We offer a competitive compensation package, a supportive work environment, and the flexibility to start right away. If you have excellent communication skills and a passion for helping people, we want to meet you.
What We Offer:
- Competitive Pay: $18.00 - $22.00 per hour depending on experience.
- Immediate Start: No waiting period, start helping customers today.
- Night Shift Flexibility: Choose shifts that fit your lifestyle.
- Modern Tools: Work with state-of-the-art CRM software.
Key Responsibilities:
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Process orders, returns, exchanges, and account updates accurately.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the support team to share feedback and improve service protocols.
- Adhere to all company policies and quality standards during every shift.
Qualifications:
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and typing speed (35+ WPM).
- Must be available to work weekends and holidays as required by the night shift schedule.
Responsibilities
- Handle incoming customer inquiries via phone, email, and live chat with a professional and empathetic tone.
- Resolve customer complaints, issues, and questions efficiently to ensure high satisfaction rates.
- Process orders, returns, exchanges, and account updates accurately.
- Document all customer interactions and transactions in our internal database.
- Collaborate with the support team to share feedback and improve service protocols.
- Adhere to all company policies and quality standards during every shift.
Qualifications
- High school diploma or equivalent required.
- Previous customer service experience is preferred but not mandatory for the right candidates.
- Strong verbal and written communication skills.
- Ability to work independently and manage time effectively during night shifts.
- Basic computer proficiency and typing speed (35+ WPM).
- Must be available to work weekends and holidays as required by the night shift schedule.