Job Description
Are you a dedicated problem-solver looking for a rewarding career? Apex Support Solutions is currently hiring a Customer Service Representative for our night shift team in Oakland, Illinois.
We offer a comprehensive paid training program designed to set you up for success. Join a supportive environment where your voice matters and your career can grow.
Why Join Us?
- Competitive hourly pay ($18 - $22/hr).
- Comprehensive paid training.
- Night shift schedule for a quieter work environment.
- Opportunities for advancement and professional development.
Responsibilities
- Handle a high volume of inbound and outbound customer calls with patience and professionalism.
- Assist customers with product inquiries, account issues, and technical troubleshooting.
- Document all customer interactions accurately in our CRM system.
- Resolve complaints and escalate complex issues to the appropriate supervisor or technical team.
- Maintain a high level of knowledge regarding company products and services.
- Ensure customer satisfaction and retention through exceptional service delivery.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is a plus, but not mandatory (we provide training).
- Must be available to work night shifts (e.g., 6:00 PM - 2:00 AM or similar).
- Strong computer literacy and typing skills.
- Excellent verbal communication and active listening skills.
- Ability to work independently and handle high-pressure situations.