Job Description
We are looking for a dedicated and empathetic Customer Service Representative to join our growing team in Oklahoma City, Oklahoma. This is a night shift position offering a stable schedule and a pathway to a long-term career in the support industry.
At Apex Support Solutions, we believe in investing in our people. We provide comprehensive paid training to ensure every new hire feels confident and prepared to handle customer inquiries. You will be the face of our brand, helping clients resolve issues, answer questions, and ensuring their experience with our services is nothing short of excellent.
Key Benefits:
- Competitive hourly wage ($18.00 - $22.00).
- Full paid training program.
- Night shift stability.
- Opportunity for advancement within the company.
Responsibilities
- Manage a high volume of inbound and outbound customer calls and emails in a professional and courteous manner.
- Resolve customer inquiries, complaints, and technical issues efficiently while adhering to company scripts and guidelines.
- Accurately document all customer interactions, account changes, and transaction details into the CRM system.
- Process orders, returns, refunds, and service requests accurately and in a timely fashion.
- Identify customer needs and provide appropriate solutions or escalate complex issues to the appropriate supervisor.
- Stay updated on product knowledge, policies, and procedures to provide accurate information.
- Maintain a positive and professional demeanor during high-stress situations and peak call volumes.
Qualifications
- High school diploma or GED required; Associate’s degree preferred.
- Previous experience in customer service, call centers, or retail is a plus but not required (Paid Training provided).
- Strong verbal communication skills with the ability to listen actively and empathize with customers.
- Basic computer proficiency and ability to navigate multiple software applications simultaneously.
- Must be authorized to work in the United States.
- Reliable, punctual, and able to work rotating night shifts (e.g., 10:00 PM - 7:00 AM).
- Ability to type 35+ WPM and maintain a high level of accuracy.