Job Description
Are you ready to launch a rewarding career in customer support? Apex Support Solutions is currently hiring Local Customer Service Representatives for our growing team in Oklahoma City. We offer a comprehensive Paid Training program and exciting Night Shift opportunities for motivated individuals.
As a key member of our team, you will be the voice of our brand, helping clients across the United States, including California, navigate their needs with ease. Whether you work from our local hub or remotely, we value dedication and exceptional service.
Responsibilities
- Handle Inquiries: Manage high volumes of incoming calls, emails, and chat requests professionally.
- Problem Resolution: Troubleshoot issues and provide accurate solutions to ensure customer satisfaction.
- Account Management: Update customer accounts and process transactions accurately.
- Documentation: Record detailed notes on all interactions within our CRM system.
- Team Collaboration: Work closely with supervisors to meet daily and monthly KPIs.
- Product Knowledge: Learn and retain in-depth knowledge of our products and services through paid training.
Qualifications
- Education: High school diploma or equivalent (GED) required.
- Experience: Previous customer service experience is a plus; however, we provide Paid Training for the right candidates.
- Schedule: Must be available to work rotating Night Shift schedules (e.g., 10 PM - 6 AM).
- Technical: Stable high-speed internet connection and a quiet workspace.
- Skills: Excellent verbal communication, active listening, and conflict resolution abilities.