Job Description
Join our elite customer service team in Oakland, CA! We're seeking motivated individuals for night shift roles with comprehensive paid training. This is your chance to launch a rewarding career in customer support while earning competitive hourly pay. Our dynamic environment offers growth opportunities and a supportive team culture. If you thrive in fast-paced settings and are passionate about delivering exceptional service, apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve complex customer issues using problem-solving skills and product knowledge
- Process orders, returns, and transactions accurately while maintaining data integrity
- Collaborate with cross-functional teams to ensure seamless customer experiences
- Document all interactions in CRM systems and escalate high-priority issues appropriately
- Meet/exceed performance metrics for response time and customer satisfaction
- Participate in ongoing training to master company products and service protocols
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience (paid training available for candidates without experience)
- Exceptional verbal/written communication skills in English
- Strong problem-solving abilities and conflict resolution aptitude
- Proficiency with CRM software and Microsoft Office Suite
- Ability to work independently during night shifts (10 PM - 6 AM)
- Must pass background check and drug screening
- Reliable transportation to Oakland, CA location