Job Description
Join our award-winning team as a Night Shift Customer Service Representative at Omaha Connect Solutions! We're seeking empathetic professionals to deliver exceptional support during evening hours. Enjoy comprehensive paid training, competitive pay, and career advancement opportunities. Work in a modern, collaborative environment where your contributions make a real difference. Perfect for night owls seeking stability with growth!
Responsibilities
- Handle inbound/outbound calls, emails, and chats with professionalism and empathy
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems while maintaining data integrity
- Collaborate with cross-functional teams to resolve complex issues
- Meet/exceed performance metrics including CSAT and resolution times
- Contribute to process improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- High school diploma or equivalent (college degree preferred)
- 1+ years customer service or call center experience
- Exceptional verbal/written communication skills
- Strong problem-solving abilities with patience and adaptability
- Proficient in Microsoft Office and CRM software
- Ability to work independently during night shifts (10 PM - 6 AM)
- Typing speed: 40+ WPM with high accuracy
- Background check and drug screen required