Job Description
Join our elite night team at CustomerFirst Solutions and launch your customer service career! We're seeking motivated individuals for our night shift positions in San Antonio, TX. Enjoy comprehensive paid training, competitive pay, and a supportive team environment. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that drive loyalty. Ready to grow with us? Apply today!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (CSAT, resolution rates)
- Collaborate with team members to improve service quality
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent (GED)
- Strong verbal/written communication skills
- Ability to work flexible night shift schedule
- Basic computer proficiency and typing skills
- Customer service or call center experience preferred
- Problem-solving mindset with attention to detail
- Reliable internet connection for remote work option