Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative! We're seeking dedicated professionals to deliver exceptional service during evening hours with comprehensive paid training. Perfect for night owls looking to build a career in customer excellence without prior experience required.
Why Join Us?
- Comprehensive 3-week paid training program
- Competitive hourly wages + performance bonuses
- 100% remote night shift flexibility
- Clear career advancement path
- Modern tech stack and supportive team culture
Responsibilities
- Handle inbound/outbound customer calls, chats, and emails with empathy and professionalism
- Resolve billing, technical, and account inquiries using CRM systems
- Document interactions accurately in Salesforce and ticketing platforms
- Collaborate with specialists on complex customer issues
- Maintain service level targets and quality metrics
- Proactively identify opportunities to improve customer experiences
- Participate in ongoing training and development sessions
Qualifications
- High school diploma or equivalent (college preferred)
- Minimum 1 year customer service or call center experience
- Excellent verbal/written communication skills
- Proficient in Microsoft Office and CRM software
- Ability to multitask in fast-paced environments
- Night shift availability (10 PM - 6 AM EST)
- Type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities