Job Description
Are you a dedicated problem-solver looking for a rewarding career?
Apex Support Solutions is seeking a highly motivated Customer Service Representative to join our dynamic night shift team in New Orleans. We pride ourselves on delivering exceptional support and offer comprehensive paid training to ensure your success.
In this role, you will be the voice of our brand, assisting clients with inquiries, resolving issues, and ensuring a seamless customer experience. If you have a positive attitude and a passion for helping others, we want to hear from you!
Responsibilities
- Manage Inquiries: Handle a high volume of inbound and outbound customer calls and emails with professionalism and empathy.
- Resolve Issues: Troubleshoot customer problems and provide accurate solutions or escalate complex issues to supervisors.
- Documentation: Accurately record all customer interactions, account details, and transactions in our CRM system.
- Process Improvement: Identify trends in customer feedback and suggest improvements to enhance service quality.
- Compliance: Adhere strictly to company policies, quality assurance standards, and security protocols.
- Team Collaboration: Work closely with team leads and other departments to ensure customer needs are met.
Qualifications
- Education: High school diploma or equivalent required; Associate’s degree or higher is a plus.
- Experience: Previous customer service experience is preferred, but we provide paid training for motivated candidates.
- Skills: Strong verbal and written communication skills; ability to type at least 35 WPM.
- Schedule: Must be available to work night shifts (e.g., 10:00 PM – 7:00 AM).
- Technical: Proficient in using computers, navigating web browsers, and learning new software quickly.
- Soft Skills: Patient, empathetic, and able to remain calm under pressure.