Job Description
Join our award-winning customer service team and build a rewarding career! We're seeking passionate Night Shift Customer Service Representatives in Omaha, NE with comprehensive paid training. Enjoy competitive pay, flexible scheduling, and opportunities for advancement while delivering exceptional support to our valued clients. No prior experience required – we provide everything you need to succeed!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service issues efficiently using CRM tools
- Document interactions accurately in our customer database and maintain detailed records
- Collaborate with cross-functional teams to resolve complex customer escalations
- Meet performance targets including call volume, resolution time, and CSAT scores
- Participate in ongoing training to master products and service protocols
- Uphold company standards for confidentiality and data security compliance
Qualifications
- High school diploma or equivalent (college degree preferred)
- Strong verbal/written communication skills with professional phone etiquette
- Ability to work independently and collaboratively in a fast-paced environment
- Basic computer proficiency with willingness to learn new software systems
- Flexible schedule availability including nights, weekends, and holidays
- Problem-solving mindset with attention to detail and accuracy
- Customer-centric attitude and commitment to service excellence
- Reliable transportation to our Omaha facility