Job Description
Are you looking for a rewarding career with a company that invests in your future? Apex Support Solutions is actively seeking dedicated Customer Service Representatives to join our night shift team in San Jose, CA. We provide completely paid training, ensuring you have all the tools necessary to succeed from your very first day.
As a vital member of our support team, you will be the voice of our brand, assisting clients with inquiries, troubleshooting issues, and ensuring their satisfaction. We offer a dynamic work environment with competitive pay and clear opportunities for advancement.
What You'll Do:
- Handle a high volume of inbound and outbound customer calls and emails.
- Resolve customer concerns and issues efficiently using our troubleshooting scripts.
- Enter accurate customer data into our CRM system.
- Build rapport with customers to ensure long-term satisfaction.
- Collaborate with the night operations team to meet daily KPIs.
What We're Looking For:
- High school diploma or GED required.
- Must be available to work rotating night shifts (e.g., 10:00 PM – 6:00 AM).
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.
- A positive attitude and a passion for helping others.
Responsibilities
- Manage incoming customer inquiries via phone and email with a focus on resolution.
- Provide accurate information regarding products and services.
- Document all interactions and resolutions in our CRM system.
- Identify and escalate complex issues to the appropriate supervisor.
- Maintain a high level of customer satisfaction during high-volume periods.
Qualifications
- High school diploma or GED equivalent required.
- Previous customer service experience is a plus but not required.
- Must be available to work rotating night shifts.
- Strong verbal communication and active listening skills.
- Basic computer proficiency and typing speed of 40+ WPM.