Job Description
Are you seeking a dynamic career opportunity in customer service that offers the flexibility to work from home? Apex Support Solutions is proud to announce an opening for a dedicated Customer Service Representative to join our Night Shift team in Virginia Beach, VA.
We are looking for motivated individuals who thrive in a fast-paced environment and are passionate about delivering top-tier support to our clients. This fully remote position allows you to enjoy the work-life balance of a night shift while contributing to a world-class support team.
What We Offer:
- Competitive hourly pay of $18.00 - $22.00.
- Comprehensive benefits package (Health, Dental, Vision).
- Flexible scheduling and paid time off.
- Professional development and career growth opportunities.
Responsibilities
- Handle a high volume of incoming customer inquiries via phone, email, and chat during evening hours.
- Resolve customer issues, complaints, and questions with empathy and efficiency.
- Document all customer interactions accurately in our CRM database.
- Provide detailed product and service information to ensure customer satisfaction.
- Collaborate with team leads to escalate complex issues and improve processes.
- Maintain a professional demeanor while managing difficult or frustrated customers.
- Adhere to all company policies and quality assurance standards.
Qualifications
- High School Diploma or GED required.
- Previous experience in customer service or call center environments is preferred.
- Strong verbal and written communication skills.
- Proficiency with computers and Microsoft Office Suite.
- Ability to work independently and manage time effectively during night shifts.
- Reliable high-speed internet connection and a quiet workspace.