Job Description
Join Coastal Connect Solutions as a Night Shift Customer Service Representative and become the voice of our valued customers! We're seeking empathetic and tech-savvy professionals to deliver exceptional support during evening hours from the comfort of your home office. Enjoy competitive pay, comprehensive benefits, and a supportive remote culture where your contributions directly impact customer satisfaction and business growth.
Why Join Us?
- Flexible remote work setup with provided equipment
- Health, dental, and vision insurance options
- 401(k) with company match
- Performance-based bonuses
- Career advancement opportunities
Responsibilities
- Resolve customer inquiries via phone, email, and chat with empathy and efficiency
- Process orders, returns, and exchanges while maintaining accuracy
- Collaborate with technical support teams to troubleshoot complex issues
- Document interactions in CRM systems with precise detail
- Identify upsell opportunities to enhance customer experience
- Meet/exceed quality and productivity metrics
- Participate in ongoing training programs
Qualifications
- 1+ years customer service experience in remote/in-person settings
- Excellent verbal/written communication skills
- Proficient with CRM software (Salesforce experience preferred)
- Ability to type 40+ WPM with high accuracy
- Strong problem-solving and conflict resolution abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Availability to work 8-hour shifts between 7 PM - 7 AM EST