Job Description
Join Our Award-Winning Remote Team!
Coastal Connect Solutions is seeking dedicated Night Shift Customer Service Representatives to deliver exceptional support from home. Enjoy flexible scheduling, comprehensive benefits, and career growth opportunities while serving clients across Virginia Beach and beyond.
What We Offer:
- 100% remote work environment
- Health, dental, and vision insurance
- 401(k) with company match
- Paid training and certifications
- Performance-based bonuses
- Employee wellness programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and product issues with empathy and efficiency
- Maintain detailed customer records in CRM systems
- Collaborate with support teams to escalate complex cases
- Meet/exceed quality metrics and service level agreements
- Participate in continuous improvement initiatives
Qualifications
- High school diploma or equivalent required
- 1+ years customer service experience
- Strong typing skills (40+ WPM)
- Excellent communication and problem-solving abilities
- Quiet, dedicated home workspace with reliable internet
- Ability to work independently during night shifts (11 PM - 7 AM)
- Proficiency with Microsoft Office and CRM platforms