Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative and make a real impact from the comfort of your home! Coastal Connect Solutions is seeking empathetic and tech-savvy professionals to deliver exceptional service to our diverse client base. This remote role offers competitive compensation, comprehensive benefits, and opportunities for career growth—all while supporting our 24/7 operations. If you thrive in fast-paced environments and value work-life balance, this is your chance to join an innovative company that invests in its people.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and account issues using CRM systems and knowledge bases
- Document interactions accurately in Salesforce while maintaining strict data confidentiality
- Collaborate with cross-functional teams to escalate complex issues and implement solutions
- Meet/exceed key performance metrics including CSAT, FCR, and AHT targets
- Participate in ongoing training to enhance product knowledge and service skills
- Contribute to process improvements through feedback and innovation
Qualifications
- High school diploma or equivalent; college degree preferred
- 1+ years of customer service experience in remote or call-center environments
- Proven ability to resolve issues while maintaining positive customer relationships
- Strong typing skills (40+ WPM) and proficiency with CRM software (Salesforce)
- Exceptional communication skills with clear, articulate phone and written abilities
- Reliable high-speed internet and quiet home office setup
- Ability to work independently with minimal supervision during night shifts (11 PM - 7 AM)
- Flexibility to adapt to changing priorities and schedules