Job Description
Join our award-winning customer support team as a Night Shift Customer Service Representative and deliver exceptional experiences from the comfort of your home. We're seeking dedicated professionals to serve our clients across New York and Florida during evening hours. Enjoy competitive pay, comprehensive benefits, and a supportive remote work environment. Your role will be pivotal in maintaining our 98% customer satisfaction rate.
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat with 99% accuracy
- Resolve billing, technical, and account issues using CRM tools
- Document interactions and update customer records in Salesforce
- Collaborate with Tier 2 support for complex escalations
- Meet/exceed 25+ daily resolution targets and KPIs
- Participate in bi-weekly training sessions on product updates
- Maintain 95% schedule adherence and availability metrics
Qualifications
- 1+ years customer service experience in B2C/B2B environments
- Exceptional verbal/written communication skills
- Proficiency with CRM software (Salesforce preferred)
- High-speed internet and quiet home office setup
- Ability to work 10 PM - 6 AM EST (flexible within window)
- Strong problem-solving and conflict resolution abilities
- NY or FL residency required for state compliance
- High school diploma or equivalent (degree preferred)