Job Description
Welcome to Apex Support Solutions, where we pride ourselves on delivering world-class support to our clients. We are currently hiring a dedicated Customer Service Representative to join our dynamic night shift team in Virginia Beach, VA.
In this role, you will be the voice of our brand, assisting customers with inquiries, resolving issues, and ensuring a seamless experience. We offer an immediate start for qualified candidates, competitive pay, and a comprehensive benefits package.
Join us and take the next step in your career today!
Responsibilities
- Manage a high volume of incoming calls, emails, and live chats during night shifts.
- Resolve customer inquiries, complaints, and technical issues with empathy and professionalism.
- Accurately log all customer interactions and account updates into the CRM system.
- Identify and escalate complex issues to the appropriate supervisor or technical team.
- Provide detailed product information and explain policies clearly to customers.
- Assist customers in navigating online portals and self-service tools.
- Collaborate with cross-functional teams to improve service quality and efficiency.
Qualifications
- High school diploma or GED required.
- Previous customer service experience is preferred but not mandatory (we provide training).
- Excellent verbal and written communication skills.
- Ability to work flexible night shift schedules (e.g., 10:00 PM - 6:00 AM).
- Strong problem-solving skills and attention to detail.
- Proficiency with Microsoft Office Suite and computer systems.
- Must be able to pass a background check and drug screen.