Job Description
Join ConnectCare Solutions as a Customer Service Representative and kickstart your career with comprehensive paid training! We're seeking compassionate individuals in Kansas City, MO to deliver exceptional support to our diverse client base. No prior experience is required—just a positive attitude and eagerness to learn. Enjoy competitive pay, full benefits, and growth opportunities in a dynamic environment. Apply today and become part of our award-winning team!
Responsibilities
- Handle inbound/outbound customer calls and digital inquiries with professionalism
- Resolve billing, technical, and account-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet performance metrics for response time and resolution
- Participate in ongoing training to enhance product knowledge
- Represent the brand with empathy and problem-solving focus
Qualifications
- High school diploma or equivalent (GED)
- No prior experience required—training provided
- Strong verbal and written communication skills
- Basic computer proficiency and typing ability
- Ability to multitask in a fast-paced setting
- Customer-first mindset with patience and resilience
- Reliable transportation and punctuality
- Passion for helping others and continuous learning