Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career in San Antonio! We're seeking motivated individuals with no prior experience who thrive in fast-paced environments. Enjoy comprehensive paid training, flexible scheduling options, and opportunities for rapid advancement. Our supportive team culture and competitive benefits package make this the perfect launchpad for your professional journey.
At Global Support Solutions, we value diversity and career growth. You'll gain valuable skills in communication, problem-solving, and conflict resolution while helping clients resolve inquiries efficiently. We provide all necessary tools and resources for success – no experience required!
Responsibilities
- Handle incoming customer inquiries via phone, email, and chat with professionalism and empathy
- Resolve billing, technical, and service-related issues using our proprietary CRM system
- Document interactions accurately in our customer database for quality assurance
- Collaborate with technical teams to escalate complex issues when needed
- Maintain high customer satisfaction scores through active listening and solution-focused communication
- Adhere to company policies and regulatory compliance standards
- Participate in ongoing training to enhance product knowledge and service techniques
Qualifications
- High school diploma or equivalent (required)
- Excellent communication skills in English (written and verbal)
- Basic computer proficiency with ability to navigate multiple systems
- Strong problem-solving abilities and attention to detail
- Positive attitude and willingness to learn new processes
- Ability to work flexible shifts including evenings and weekends
- No prior customer service experience necessary – we provide full training!
- Must pass background check and drug screening