Job Description
Join our award-winning customer service team in sunny Tampa! No experience required – we provide comprehensive paid training to launch your career in customer service. Enjoy competitive pay, performance bonuses, and opportunities for advancement in a supportive, fast-paced environment. Our Tampa-based call center offers flexible scheduling, health benefits, and a vibrant team culture focused on growth and excellence.
Responsibilities
- Handle inbound/outbound calls with empathy and professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics for call quality and resolution time
- Collaborate with team members to improve customer experiences
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong communication skills and clear speaking voice
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Ability to work flexible shifts including evenings/weekends
- No prior call center experience required
- Pass background check and drug screening