Job Description
Launch your customer service career with Texas Connect Solutions! We're seeking motivated individuals to join our dynamic call center team in Houston. No experience required – we provide comprehensive training and career growth opportunities. Enjoy competitive pay, flexible scheduling options, and a supportive team environment. Join us in delivering exceptional customer experiences while building valuable skills for your future.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries and concerns efficiently
- Document interactions accurately in CRM systems
- Meet daily performance metrics for call volume and quality
- Collaborate with team members to improve service delivery
- Adhere to company policies and compliance standards
- Participate in ongoing training programs
- Identify opportunities for process improvements
Qualifications
- High school diploma or equivalent (GED)
- Strong communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to multitask in fast-paced environment
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Must pass background check and drug screen
- Willingness to work flexible shifts including evenings/weekends