Job Description
Join Fort Worth Connects as a Customer Service Representative and launch your career in customer success! No prior experience required – we provide comprehensive training to help you thrive. Our Fort Worth-based team is dedicated to delivering exceptional service to clients across Texas. Enjoy competitive pay, comprehensive benefits, and a supportive work environment designed for growth. If you're a people person with strong communication skills and a desire to learn, apply today!
Responsibilities
- Handle inbound/outbound calls and digital communications with professionalism
- Resolve customer inquiries regarding products, services, and account information
- Document interactions accurately in our CRM system
- Collaborate with team members to escalate complex issues
- Meet daily performance metrics for quality and efficiency
- Participate in ongoing training programs to enhance skills
- Contribute to a positive team culture through collaboration
Qualifications
- High school diploma or equivalent (required)
- No prior customer service experience necessary
- Strong verbal and written communication skills
- Ability to navigate multiple software systems simultaneously
- Exceptional problem-solving and active listening abilities
- Flexibility to work rotating shifts including weekends
- Positive attitude with a passion for helping others
- Must pass background check and drug screening