Job Description
Join Oakland Connect Solutions for an exciting career in customer service! We're hosting a hiring event for motivated individuals seeking entry-level opportunities in the heart of Oakland. No prior experience is required – we provide comprehensive training to set you up for success. As a Customer Service Representative, you'll be the voice of our brand, delivering exceptional experiences that build lasting relationships. Our supportive team environment offers growth opportunities, competitive benefits, and the chance to make a real impact in your community.
Why Choose Us?
- Free paid training program
- Clear career advancement path
- Comprehensive health benefits
- Team-based recognition program
- Modern downtown Oakland location
Responsibilities
- Handle high-volume inbound/outbound customer calls with professionalism
- Resolve customer inquiries using knowledge base and scripts
- Document interactions accurately in CRM systems
- Meet performance metrics (call time, quality scores, resolution rates)
- Collaborate with team members to improve service efficiency
- Adapt to changing products/services through continuous learning
- Uphold company values in all customer interactions
Qualifications
- No experience required – open to all backgrounds!
- High school diploma or equivalent (GED accepted)
- Strong verbal communication skills in English
- Ability to navigate multiple computer systems simultaneously
- Comfortable working in fast-paced, target-driven environment
- Positive attitude with customer-first mindset
- Reliable transportation to downtown Oakland office
- Ability to pass background check and drug screening