Job Description
Launch your career with Global Support Solutions – Milwaukee's leading remote customer service provider! We're seeking enthusiastic Customer Service Representatives with no experience required. Enjoy the freedom of working from home while making a real impact.
Join our award-winning team and receive world-class training, competitive pay, and flexible scheduling. We invest in our people with career advancement paths and comprehensive benefits.
Why Join Us?
- Full remote work setup
- Comprehensive paid training
- Health/dental/vision benefits
- Tuition reimbursement program
- Recognition and incentive programs
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Maintain high customer satisfaction scores
- Collaborate with team members for seamless support
- Adhere to service level agreements (SLAs)
- Continuously improve product knowledge
Qualifications
- High school diploma or equivalent (required)
- No experience necessary – we provide full training!
- Excellent verbal and written communication skills
- Proficient in basic computer applications
- Reliable high-speed internet connection
- Quiet, dedicated home workspace
- Strong problem-solving abilities
- Positive, patient, and empathetic demeanor