Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career with comprehensive paid training! No prior experience required – we're looking for motivated individuals with excellent communication skills and a passion for helping others. ConnectLocal Solutions offers a supportive environment where you'll resolve inquiries, build client relationships, and grow professionally. Enjoy competitive benefits, flexible scheduling, and clear advancement pathways. Become part of Atlanta's leading customer service team today!
Responsibilities
- Handle inbound/outbound customer calls and digital communications
- Resolve billing, technical, and account inquiries with empathy
- Document interactions accurately in CRM systems
- Collaborate with support teams to resolve complex issues
- Meet/exceed performance metrics for resolution time and satisfaction
- Participate in continuous training and skill development
- Represent company values in all client interactions
Qualifications
- High school diploma or equivalent (GED accepted)
- No experience required – comprehensive training provided
- Strong verbal/written communication skills
- Proficient with basic computer applications
- Ability to multitask in fast-paced environments
- Customer-focused mindset and problem-solving aptitude
- Reliable internet connection for remote work options
- Positive attitude and willingness to learn new technologies