Job Description
Join our award-winning customer service team in Washington, NC! We're seeking motivated individuals with no prior experience to launch careers in dynamic call center environments. Our comprehensive training program equips you with essential skills to succeed in customer service, technical support, and sales roles. Enjoy competitive pay, flexible scheduling options, and rapid advancement opportunities in a supportive team environment.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries using our knowledge base and CRM tools
- Document interactions accurately in our customer relationship system
- Meet key performance metrics including call quality and resolution times
- Collaborate with team members to improve service delivery
- Participate in ongoing training and skill development programs
Qualifications
- High school diploma or equivalent (GED accepted)
- Strong verbal communication and active listening skills
- Basic computer proficiency (typing 25+ WPM)
- Ability to work flexible shifts including evenings/weekends
- Customer-focused mindset and problem-solving aptitude
- No experience required - we provide comprehensive training
- Must pass background check and drug screening