Job Description
Join our award-winning customer service team and launch your career with comprehensive paid training! No prior experience required – we're seeking motivated individuals with a passion for helping others. At CustomerFirst Solutions, we invest in our people through industry-leading onboarding programs designed to transform beginners into confident service professionals. Enjoy competitive pay, comprehensive benefits, and a supportive environment where your growth matters.
What we offer:
- 4-week paid training program ($18/hour during training)
- Performance-based bonuses and advancement opportunities
- Health insurance, 401(k) matching, and paid time off
- Modern downtown San Antonio workspace with flexible scheduling
Responsibilities
- Delocate exceptional customer support via phone, email, and chat
- Resolve inquiries efficiently using our CRM system
- Document interactions and maintain accurate case records
- Collaborate with team to improve service processes
- Meet/exceed quality and productivity metrics
- Adapt to new products and services through ongoing training
Qualifications
- High school diploma or equivalent (no college experience needed)
- Strong communication skills and active listening ability
- Basic computer literacy and typing proficiency
- Positive attitude and problem-solving mindset
- Ability to work flexible hours including weekends
- Willingness to learn new technologies and systems
- Reliable transportation to downtown San Antonio office