Job Description
Join our dynamic team at ConnectSolutions as a Customer Service Representative! We're hosting an exclusive hiring event for motivated individuals in Washington, PA, with no prior experience required. If you're a people person with a passion for helping others, this is your opportunity to launch a rewarding career in customer service. We provide comprehensive paid training and a supportive work environment where your growth is our priority. Competitive hourly pay, flexible scheduling options, and advancement opportunities await! Don't miss your chance to join a company that invests in its people.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries and concerns using CRM tools
- Meet performance metrics including call handling time and satisfaction scores
- Document interactions accurately in our customer database
- Collaborate with team members to improve service quality
- Participate in ongoing training and development programs
Qualifications
- No experience required – we train you!
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to navigate multiple systems simultaneously
- Patience and problem-solving mindset
- Reliable internet access for remote onboarding
- Positive attitude and team player mentality