Job Description
Join our award-winning call center team in Atlanta! We're seeking motivated individuals with no prior experience for immediate full-time positions. Enjoy comprehensive training, flexible scheduling, and career advancement opportunities. Our modern downtown office offers a supportive environment with competitive pay and benefits. Start your customer service career today with one of Georgia's top-rated employers!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems accurately
- Meet/exceed performance metrics (call quality, resolution time)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
- Participate in ongoing training and development
Qualifications
- No experience required - we provide full training
- High school diploma or equivalent (GED accepted)
- Strong communication skills (verbal and written)
- Basic computer proficiency with Windows OS
- Ability to type 25+ WPM
- Reliable transportation to downtown Atlanta
- Flexible availability including evenings/weekends
- Positive attitude and problem-solving mindset