Job Description
Join our award-winning customer service team in Oakland! We're hosting an exclusive hiring event for motivated individuals with no prior experience. ConnectSphere Solutions offers comprehensive training, career advancement opportunities, and a supportive environment where your voice matters. If you're a great communicator and eager to help others, this is your chance to launch a rewarding career in customer service.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products, services, and billing
- Document interactions accurately in CRM systems
- Collaborate with team members to improve service quality
- Meet daily performance metrics for call volume and resolution time
- Adhere to company protocols and data security guidelines
Qualifications
- No experience required – we provide full training!
- High school diploma or equivalent
- Excellent verbal communication skills
- Strong problem-solving abilities
- Ability to work in a fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-first mindset