Job Description
Join our dynamic team at Oakland Connect Solutions! We're hosting an exclusive hiring event for motivated individuals seeking entry-level opportunities in customer service. No experience required – we provide comprehensive training to launch your career in our state-of-the-art call center. Enjoy competitive pay, health benefits, and growth opportunities in a supportive environment.
Responsibilities
- Handle inbound/outbound customer calls with professionalism
- Resolve inquiries using CRM software and knowledge bases
- Document interactions accurately in customer records
- Meet performance metrics for call quality and efficiency
- Collaborate with team members to improve service delivery
- Adhere to company policies and regulatory requirements
Qualifications
- High school diploma or equivalent
- Strong communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Customer-focused mindset with patience
- Reliable internet connection for remote work options
- Openness to feedback and continuous learning
- Valid California ID or work authorization