Job Description
Join our award-winning customer service team in Kansas City and kickstart your career with no experience required! We're seeking enthusiastic individuals to deliver exceptional support to our diverse client base. Enjoy competitive pay, comprehensive training, and opportunities for growth in a dynamic environment.
Why Join Us?
- Full-time position with benefits (healthcare, retirement plans)
- Paid training program
- Clear career advancement paths
- Modern downtown office with flexible scheduling
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions in CRM systems
- Collaborate with team to improve service quality
- Meet performance metrics for response times and resolution rates
- Participate in ongoing training sessions
- Identify and escalate complex issues appropriately
Qualifications
- High school diploma or equivalent (no college needed)
- Strong communication skills (written and verbal)
- Ability to work in fast-paced environment
- Basic computer proficiency
- Positive attitude and customer-focused mindset
- Reliable transportation to downtown KC office
- Willingness to work flexible hours including weekends
- No prior experience required – we train!