Job Description
Join our award-winning customer support team as a Remote Customer Service Representative! No experience required – we provide comprehensive training to launch your career in customer success. Enjoy flexible remote work while making a real impact for our Boston-based clients. This is your opportunity to develop valuable communication and problem-solving skills with industry-leading benefits and career growth paths.
Why You'll Love Working With Us:
• Industry-leading onboarding program
• Flexible remote work arrangements
• Health insurance and 401(k) matching
• Career advancement opportunities
• Collaborative virtual team environment
Responsibilities
- Delocate customer inquiries via phone, email, and chat with empathy and professionalism
- Resolve billing, technical, and service-related issues efficiently
- Document interactions accurately in CRM systems
- Collaborate with technical teams to resolve complex customer concerns
- Meet/exceed performance metrics for response time and resolution rate
- Participate in ongoing training to enhance product knowledge
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (college students welcome)
- Exceptional communication and active listening skills
- Ability to type 30+ WPM with accuracy
- Comfortable using multiple software platforms simultaneously
- Strong problem-solving and critical thinking abilities
- Reliable high-speed internet connection
- Quiet, dedicated home office space
- Previous customer service experience is NOT required