Job Description
Join our dynamic team at Apex Solutions Group as a Customer Service Representative in Jacksonville! We're seeking motivated individuals with no prior experience – we provide comprehensive paid training to set you up for success. Enjoy competitive pay, benefits, and a supportive environment where your growth is our priority. Help us deliver exceptional service and build your career in a thriving industry.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve customer inquiries regarding products/services using our knowledge base
- Document interactions accurately in our CRM system
- Meet daily performance metrics for call volume and resolution times
- Collaborate with team members to share best practices
- Continuously improve product knowledge through training modules
- Adhere to company compliance and confidentiality policies
Qualifications
- High school diploma or equivalent (GED)
- Strong communication skills in English
- Basic computer proficiency and typing ability
- Positive attitude and willingness to learn
- Reliable internet connection for remote work option
- Ability to work flexible shifts (evenings/weekends)
- No prior experience required – training provided!
- Must pass background check and drug screening