Job Description
Join our dynamic team as a Customer Service Representative in Raleigh! We're hosting a hiring event for motivated individuals with no prior experience. Enjoy competitive pay, comprehensive training, and opportunities for career growth in a supportive environment. Perfect for recent graduates or career changers looking to start their journey in customer service.
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve customer concerns with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex issues
- Meet daily performance metrics for quality and speed
- Participate in ongoing training programs
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency
- Positive attitude and willingness to learn
- Ability to work flexible hours including weekends
- Valid U.S. work authorization
- Pass background check and drug screening