Job Description
Join our award-winning customer service team in Washington, NC! No experience is needed – we provide comprehensive training to launch your career. Enjoy competitive pay, flexible scheduling, and opportunities for advancement. Immediate openings available for motivated individuals ready to deliver exceptional customer experiences.
Responsibilities
- Handle inbound/outbound calls with professionalism and empathy
- Resolve customer inquiries regarding products/services
- Document interactions accurately in CRM systems
- Meet/exceed performance metrics (call time, quality scores)
- Collaborate with team members to improve processes
- Adhere to company policies and compliance standards
Qualifications
- High school diploma or equivalent
- Strong communication and listening skills
- Ability to learn new technologies quickly
- Positive attitude and problem-solving mindset
- Reliable internet connection for remote work options
- Willingness to work flexible shifts (including evenings/weekends)
- No prior experience required – training provided!