Job Description
Join our award-winning team as a Customer Service Representative and kickstart your career in customer support! No prior experience needed – we provide comprehensive training to set you up for success. Customer Solutions Group is hiring enthusiastic individuals for our Charlotte, NC location, offering competitive pay and growth opportunities.
As a key member of our support team, you'll deliver exceptional service to our valued clients while developing valuable professional skills. We're committed to your development with ongoing training and advancement paths.
What We Offer:
- Competitive hourly pay with performance bonuses
- Comprehensive paid training program
- Health, dental, and vision benefits
- 401(k) with company match
- Opportunities for career advancement
Responsibilities
- Respond to customer inquiries via phone, email, and chat
- Resolve customer issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with team members to ensure seamless service
- Meet performance metrics for response times and satisfaction
- Participate in ongoing training and process improvements
Qualifications
- High school diploma or equivalent (required)
- Excellent verbal and written communication skills
- Strong problem-solving abilities
- Basic computer proficiency (MS Office, CRM systems)
- Positive attitude and willingness to learn
- Ability to work in a fast-paced environment
- Valid authorization to work in the US