Job Description
Join our award-winning customer service team in Charlotte, NC! We're seeking passionate individuals with no prior experience to deliver exceptional support to our clients. As a Customer Service Representative, you'll be the face of our company, resolving inquiries with empathy and professionalism. We provide comprehensive paid training, career growth opportunities, and a supportive team environment. Immediate start available for motivated candidates eager to launch their career in customer service.
Responsibilities
- Handle inbound/outbound customer calls and emails with professionalism
- Resolve product/service inquiries and troubleshoot technical issues
- Document interactions accurately in CRM systems
- Collaborate with team members to resolve complex cases
- Meet/exceed performance metrics for quality and efficiency
- Contribute to process improvement initiatives
Qualifications
- High school diploma or equivalent (no experience required)
- Strong communication and interpersonal skills
- Ability to work in a fast-paced environment
- Basic computer proficiency and typing skills
- Customer-focused mindset and problem-solving abilities
- Reliable transportation to our Charlotte office
- Flexible availability including evenings and weekends