Job Description
Launch your career in customer service with Boston Customer Solutions! We're seeking passionate individuals with no prior experience to join our award-winning team. Enjoy comprehensive paid training, competitive benefits, and growth opportunities in Boston's thriving business district.
Why Join Us?
- 4-week paid training program ($18/hour)
- Health/dental/vision benefits after 90 days
- 401(k) with 5% company match
- Tuition reimbursement program
- Clear career advancement path
Transform your potential into professional success with our supportive team culture!
Responsibilities
- Handle inbound customer inquiries via phone, email, and chat
- Resolve billing, technical, and account-related issues
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams on complex cases
- Meet/exceed performance metrics (CSAT, FCR)
- Participate in continuous improvement initiatives
- Maintain strict confidentiality of customer data
Qualifications
- No experience required – training provided!
- High school diploma or equivalent
- Strong communication skills (verbal/written)
- Comfortable with multitasking in fast-paced environments
- Basic computer proficiency (Windows, Office Suite)
- Ability to work flexible shifts (evenings/weekends)
- Customer-first mindset and problem-solving aptitude