Job Description
Join our award-winning call center team in Boston and kickstart your career in customer service! We're seeking motivated individuals with no prior experience for immediate full-time roles. Enjoy comprehensive training, competitive pay, and a supportive work environment. Perfect for recent graduates or career changers looking to grow with a dynamic company.
Responsibilities
- Handle inbound/outbound customer calls with professionalism and empathy
- Resolve inquiries regarding products, services, and billing
- Document interactions accurately in our CRM system
- Meet performance metrics for call volume and resolution time
- Collaborate with team members to improve service quality
- Adhere to company policies and confidentiality standards
Qualifications
- High school diploma or equivalent required
- No prior experience necessary - we provide full training
- Strong communication and active listening skills
- Ability to navigate multiple computer systems simultaneously
- Resilience and patience in handling customer concerns
- Availability to work flexible shifts including evenings/weekends