Job Description
Join our award-winning customer service team as a Work From Home Customer Service Representative in Oakland, CA! No prior experience needed – we provide comprehensive training to launch your career in customer support. Enjoy the flexibility of remote work while making a real impact on customer satisfaction. Our inclusive culture values growth, collaboration, and work-life balance. Apply today to start your journey!
Responsibilities
- Handle inbound/outbound customer inquiries via phone, email, and chat
- Resolve product/service issues with empathy and efficiency
- Document interactions accurately in CRM systems
- Collaborate with cross-functional teams to resolve complex cases
- Meet/exceed performance metrics (CSAT, FCR, AHT)
- Identify upsell opportunities for existing customers
- Participate in ongoing training to enhance product knowledge
Qualifications
- High school diploma or equivalent (no experience required)
- Strong written and verbal communication skills
- Proficient in Microsoft Office and basic computer navigation
- Reliable internet connection and quiet home office setup
- Ability to work independently with minimal supervision
- Positive attitude and customer-centric mindset
- Availability to work flexible shifts including evenings/weekends
- Passion for helping others and problem-solving