Job Description
Join our award-winning team as a Customer Service Representative in sunny Long Beach, CA! We're seeking motivated individuals with no prior experience to deliver exceptional customer experiences through phone, email, and chat support. Our comprehensive paid training program equips you with industry-leading skills in conflict resolution, CRM systems, and product knowledge. Enjoy a collaborative environment with growth opportunities into senior roles, performance bonuses, and comprehensive benefits including health insurance and retirement plans.
Why Choose Us?
• Industry-leading compensation with uncapped earning potential
• 6-week paid training with certification
• Modern office with ocean views
• Career advancement into leadership or specialist tracks
Responsibilities
- Resolve customer inquiries via phone, email, and live chat within SLA targets
- Utilize Salesforce CRM to document interactions and track resolution progress
- Collaborate with technical teams to resolve complex escalations
- Identify upsell opportunities based on customer needs
- Maintain 95%+ customer satisfaction score through empathetic communication
- Participate in weekly coaching sessions to refine skills
- Adhere to PCI compliance standards for sensitive data handling
Qualifications
- High school diploma or equivalent (college graduates welcome)
- Zero experience required – we provide full training!
- Exceptional verbal and written communication skills
- Proficient in typing (35+ WPM) and basic computer navigation
- Ability to thrive in a fast-paced, target-driven environment
- Strong problem-solving and conflict resolution aptitude
- Flexible schedule availability including weekends (10% of shifts)
- Passion for helping others and representing a premium brand