Job Description
Are you a driven individual seeking a career change with immediate opportunities? Apex Contact Solutions is looking for enthusiastic new talent to join our dynamic customer support team in Atlanta, Georgia.
We are proud to be a top employer in the region, offering a supportive environment where your growth is our priority. You do not need prior call center experience; we provide comprehensive paid training and mentorship to set you up for success. If you possess a positive attitude, strong communication skills, and a desire to help others, we want to meet you.
Why Apply?
- Immediate Start: Start earning as soon as this week.
- Zero Experience Needed: We hire based on attitude and teach you the skills.
- Competitive Compensation: Earn $16.00 - $19.00 per hour plus performance incentives.
- Modern Environment: Work in a state-of-the-art facility with great amenities.
Responsibilities
- Manage a high volume of inbound and outbound calls with a professional, friendly tone.
- Resolve customer inquiries, complaints, and technical issues efficiently.
- Enter accurate data and transaction details into our CRM system.
- Follow established scripts and quality assurance guidelines.
- Identify upselling opportunities to enhance customer value.
- Collaborate with team leads to continuously improve service metrics.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Basic computer literacy and typing skills (minimum 35 WPM).
- Ability to pass a background check and drug screen.
- Willingness to work flexible shifts, including evenings and weekends.
- Strong listening skills and the ability to remain calm under pressure.