Job Description
Are you searching for Customer Service Representative jobs in Fresno, CA or looking to work from Pennsylvania? Apex Support Solutions is currently accepting applications for enthusiastic individuals ready to start a career with paid training. We do not require prior experience—just a positive attitude and a willingness to learn.
As a Customer Service Representative, you will be the first point of contact for our valued clients. You will handle inbound and outbound calls, resolve complex issues, and ensure customer satisfaction. We provide a comprehensive training program to get you up to speed quickly.
Why Join Us?
- No Experience Needed: We train you from the ground up.
- Competitive Pay: $18 - $22/hour based on performance.
- Flexible Schedule: Work full-time or part-time hours.
- Remote & Hybrid Options: Serving clients in Fresno, CA and Pennsylvania.
Responsibilities
- Manage incoming customer inquiries via phone, email, and chat in a professional and timely manner.
- Resolve customer issues and complaints with empathy and efficiency.
- Process orders, returns, and exchanges accurately.
- Update customer records and maintain detailed documentation in our CRM system.
- Escalate complex issues to the appropriate team members when necessary.
- Provide accurate information regarding products, services, and company policies.
- Identify upselling opportunities and promote new services to existing clients.
Qualifications
- High school diploma or GED is required.
- Must be at least 18 years of age.
- Excellent verbal and written communication skills.
- Basic computer proficiency (typing, navigating web browsers, and email).
- Strong problem-solving abilities and attention to detail.
- Ability to work independently and as part of a team.
- Reliable internet connection and a quiet workspace are required for remote positions.