Job Description
Are you looking for a rewarding career in customer service? We are hosting a Hiring Event in Raleigh, NC, and we are looking for passionate individuals to join our growing team. Even if you have no prior experience, we want to hear from you!
At Apex Contact Solutions, we believe in nurturing talent. Whether you are based in Raleigh or open to opportunities in the broader Florida region (remote/hybrid), this is your chance to start a new journey with a leading industry player.
Why Join Us?
- Competitive hourly pay starting at $16.00.
- Comprehensive on-the-job training.
- Opportunities for career advancement.
- Supportive and inclusive work environment.
Responsibilities
- Interact with customers via phone, email, and chat to resolve inquiries and issues.
- Assist customers in navigating our products and services with patience and clarity.
- Document customer interactions accurately in the CRM system.
- Collaborate with team leads to improve service quality and efficiency.
- Maintain a professional and positive attitude during high-volume periods.
Qualifications
- High school diploma or GED equivalent.
- Strong verbal and written communication skills.
- Basic computer literacy and typing speed (40+ wpm).
- Ability to work in a fast-paced, team-oriented environment.
- Willingness to undergo background checks and drug screening.