Job Description
Join the leading team in customer support and kickstart your career today.
Are you a people person looking for an opportunity to grow? Apex Support Solutions is currently hiring Customer Service Representatives with no experience required. We are a rapidly expanding company based in New York, dedicated to providing exceptional service to our clients.
Whether you are entering the workforce for the first time or looking for a fresh start, we offer a comprehensive paid training program to get you ready. Benefit from competitive pay, health coverage, and a collaborative work environment where your voice matters.
Responsibilities
- Manage high-volume inbound and outbound calls to assist customers with inquiries, account details, and product information.
- Resolve customer issues efficiently by actively listening and providing accurate, satisfactory solutions.
- Accurately document all customer interactions and transaction details within our CRM systems.
- Build rapport with customers to ensure high satisfaction rates and repeat business.
- Collaborate with team leads to identify areas for improvement and meet daily performance targets.
- Follow up on unresolved tickets to ensure a complete resolution.
Qualifications
- No prior experience necessary: We train all new hires on the job.
- High school diploma or GED required.
- Strong verbal communication skills and a professional phone manner.
- Basic computer literacy and typing speed.
- Ability to work in a fast-paced environment and adapt to change.
- Reliable internet connection and a quiet workspace.