Job Description
We are actively hiring Customer Service Representatives for our Boston-based team. This is a fantastic opportunity for individuals seeking no experience jobs with an immediate start. We believe in hiring for attitude and training for skill.
As part of our growing contact center, you will be the first point of contact for our valued clients, providing top-tier support and building lasting relationships. Whether you are looking for a career change or your first job, we provide the tools you need to succeed.
Responsibilities
- Manage high-volume inbound and outbound calls regarding products and services.
- Resolve customer inquiries and complaints efficiently and professionally.
- Provide accurate product information and guide customers through solutions.
- Document all interactions in the CRM system with high attention to detail.
- Collaborate with team leads to improve service quality and call handling times.
- Maintain a professional and positive demeanor during every customer interaction.
- Adhere to company scripts and policies to ensure brand consistency.
Qualifications
- High School Diploma or GED required.
- No prior experience necessary; full training is provided.
- Strong communication skills with a clear, friendly speaking voice.
- Basic computer literacy and typing speed of 35+ WPM.
- Ability to work flexible shifts, including evenings and weekends.
- Reliable internet connection and a quiet workspace (remote/PA options available).